Shipping policy
At Draper & Mercer Ltd, we aim to ensure your order arrives promptly, securely, and in perfect condition.
All orders are carefully prepared and dispatched from the United Kingdom.
Processing Times
Orders are typically dispatched within 1 working day.
Where possible, orders placed before 2PM (Monday–Friday) will be dispatched the same day.
Orders placed after this time, or on weekends and public holidays, will be processed on the next working day.
UK Delivery Options
We offer the following delivery services via Royal Mail:
Standard Delivery
- £3.95
- Delivered within 3-5 working days
- Sent via tracked service
Express Delivery
- £5.95
- Delivered within 1–2 working days
- Sent via tracked service
Free Delivery
- Available on orders over £75
- Sent via standard tracked delivery
Delivery Information
- All delivery times are estimates and are not guaranteed
- You will receive tracking details once your order has been dispatched
- Deliveries are made by Royal Mail and may require access to your property
While we aim to meet all delivery estimates, delays may occasionally occur due to factors outside our control.
Missed Deliveries
If a delivery is missed:
- Royal Mail may attempt redelivery
- Or leave instructions to collect your parcel from a local delivery office
Please ensure delivery details are accurate at checkout to avoid delays.
Address Accuracy
Customers are responsible for providing the correct delivery address.
We are not responsible for orders delayed or lost due to incorrect or incomplete address information.
Lost or Delayed Orders
If your order has not arrived within the expected timeframe, please contact us at:
We will investigate with the carrier and resolve the issue as quickly as possible.
International Shipping
We currently ship within the United Kingdom only.
International delivery will be introduced in the future.
Need Assistance?
If you have any questions regarding shipping, please contact: