Terms of service

These Terms of Service (“Terms”) govern your use of the website and services provided by Draper & Mercer Ltd (“we”, “us”, “our”).

Draper & Mercer is a trading name of Draper & Mercer Ltd, a company registered in England and Wales (Company Number: 16568817) with its registered office at:

124 City Road, London, United Kingdom, EC1V 2NX

We operate this website and provide access to our products and services (the “Services”) through the Shopify platform.

By accessing, browsing, or purchasing from our website, you agree to be bound by these Terms and our associated policies, including our Privacy Policy and Returns Policy.

If you do not agree to these Terms, you must not use our Services.

1. Eligibility  

You must be at least 18 years old to use our Services or make a purchase.

By placing an order, you confirm that:

  • All information provided is accurate and complete

  • You are authorised to use the payment method provided

  • You are at least 18 years old or have permission from a parent or guardian

 

We may suspend or restrict access to the website where we reasonably believe these Terms have been breached.

2. Accounts

You may have the option to create a customer account. You are responsible for maintaining the confidentiality of your login details and for activity carried out through your account.

Please notify us promptly if you believe your account has been used without permission.

We reserve the right to suspend or close accounts used fraudulently, abusively or in breach of these Terms.

3. Products  

We make every effort to display our products as accurately as possible. However:

  • Colours and textures may vary depending on your device

  • Natural variations may occur due to materials and manufacturing

  • Packaging may occasionally vary; and

  • All product information is subject to correction if an error occurs.

All product descriptions, pricing, and availability are subject to change at any time without notice.

We reserve the right to limit quantities or discontinue products at our discretion.

4. Orders  

Placing an order is an offer to purchase goods from us.

Your order is accepted only when we send confirmation that the order has been accepted and processed.

We may decline or cancel orders where reasonably necessary, including where:

  • payment cannot be authorised;

  • stock is unavailable;

  • pricing or product information is incorrect;

  • fraud or misuse is suspected; or

  • delivery restrictions apply.

If payment has already been taken for a cancelled order, we will issue an appropriate refund.

Once an order has entered processing, changes or cancellations may not be possible.

5. Pricing & Payment  

All prices are shown in GBP (£).

Unless otherwise stated:

  • prices include VAT where applicable;

  • delivery charges are shown separately at checkout; and

  • promotions or discounts are subject to their own terms.

We reserve the right to change prices at any time before an order is placed.

You agree to provide current, complete and accurate billing, delivery and payment details.

6. Shipping & Delivery  

We currently offer delivery within the United Kingdom unless otherwise stated.

Delivery times are estimates only and are not guaranteed.
We are not responsible for delays caused by carriers or events outside our control.

Orders are typically:

  • Dispatched within 1 working day

  • Delivered within 1–3 working days depending on the service selected

Risk in the goods passes to you upon delivery.

Please see our Shipping Policy for further details.

7. Returns and Refunds  

Returns are handled in accordance with our Returns Policy, available on our website.

In summary:

  • You have 30 days to request a return from delivery

  • Items must be unused and in original condition

  • Return shipping costs may be deducted from your refund

Please refer to our full Returns Policy for details.

7A. Product Safety & Recall

We take product safety seriously. If a product is identified as unsafe, defective, non-compliant, or otherwise requires corrective action, we may take steps including:

- Suspending or removing the product from sale;

- Contacting affected customers using available order records;

- Offering an appropriate remedy, which may include a repair, replacement, refund or return instructions;

- Requesting that customers stop using affected products where necessary; and

- Notifying relevant suppliers, authorities, insurers or regulators where appropriate.

Customers should stop using any product immediately where a safety notice advises this and follow the instructions provided.

Further information about how we manage safety incidents and product recalls is available in our Recall Policy.

8. Intellectual Property

All content on this website, including text, branding, logos, graphics, design elements and original images, is owned by or licensed to Draper & Mercer Ltd, or is used with permission from relevant rights holders, and is protected by applicable intellectual property laws.

Certain product images, brand assets, trademarks or materials may remain the property of their respective owners and are used for the purpose of promoting, describing or selling authorised products.

You may not copy, reproduce, distribute, modify, republish or otherwise use website content without prior written permission from the relevant rights holder or where permitted by law.

9. Reviews, Feedback & User Content

If you submit a review, testimonial, comment, image, suggestion or other content to us, you confirm that:

- It is accurate to the best of your knowledge;

- It does not infringe the rights of others;

- It is not unlawful, abusive, misleading or defamatory; and

- You have the right to share it.

You grant us a non-exclusive, royalty-free licence to use, reproduce, publish and display such content for customer service, marketing and business purposes.

We may remove content that we reasonably consider inappropriate or unlawful.

10. Acceptable Use

You must not use the website:

- For unlawful or fraudulent purposes;

- To upload malicious code or harmful material;

- To interfere with website security or operation;

- To scrape, copy or extract data without permission;

- To impersonate another person; or

- In any way that may damage our business, systems or customers

11. Third Party Services  

Our website is powered by Shopify and may include third-party services, apps, payment providers, integrations or links to external websites.

We are not responsible for the content, availability or policies of third-party websites or providers.

Any dealings you have with third parties may also be subject to their own terms and privacy policies.

11A. Third Part Right Notice

Third-party name, trademarks and materials remain property of their owners and are used for identification or authorised promotional purposes where applicable.

12. Errors & Corrections

Occasionally there may be errors relating to product descriptions, pricing, promotions, availability or other website content.

We reserve the right to correct such errors, update information, or cancel affected orders where reasonably necessary. If an order is cancelled after payment has been taken, an appropriate refund will be issued.

13. Limitation of Liability  

To the fullest extent permitted by law, Draper & Mercer Ltd shall not be liable for any indirect, incidental, or consequential loss arising from your use of our Services or products.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for:

  • Death or personal injury caused by negligence

  • Fraud or fraudulent misrepresentation

14. Disclaimer  

Our Services and products are provided “as is” and “as available”.

We do not guarantee that:

  • The website will be uninterrupted or error-free

  • Products will meet subjective expectations

15. Indemnity  

You agree to indemnify and hold harmless Draper & Mercer Ltd from any claims, damages, or losses arising from:

  • Your breach of these Terms

  • Your misuse of the Services

16. Termination  

We reserve the right to suspend or terminate access to our Services at any time if these Terms are breached.

17. Governing Law  

These Terms are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

18. Consumer Rights  

Nothing in these Terms affects your statutory rights under UK consumer law.

19. Changes To These Terms  

We may update these Terms from time to time.

Changes will be posted on this page and take effect immediately upon publication.

21. Marketing Communications

We may send you marketing communications by email, SMS or other electronic means where you have consented to receive them, or where we are otherwise permitted to do so under applicable law.

These communications may include:

Product updates;
New collection launches;
Exclusive offers or promotions;
Basket reminders; and
Brand news and inspiration.

You may unsubscribe or opt out of marketing communications at any time by:

Clicking the unsubscribe link in marketing emails;
Following SMS opt-out instructions; or
Contacting us directly.

Opting out of marketing communications does not affect transactional or service-related communications relating to orders, returns, account activity or customer support.

Further information about how we process personal data is available in our Privacy Policy.

22. Contact Information  

Draper & Mercer Ltd
A trading name of Draper & Mercer Ltd

Company Number: 16568817
Registered Office:
124 City Road, EC1V 2NX, London, United Kingdom

Email: contact@draperandmercer.co.uk